How do we work?
Very easy!
Once you have chosen the date you must check availability, via phone, email or whatsapp, if the boat is free and the budget fits you we will provide you with an email where you can make the reservation.
TO BOOK
In order for the boat to be formally reserved for the desired dates, a 50% deposit must be paid in advance by bank transfer or bizzum company.
The rest of the payment is due the same day before boarding. (Possibility to pay by credit card or bizzum company) together with the signature of a contract between the client and Marama Menorca.
GASOLINE RENTAL
Gasoline is not included in the rental price, it is paid separately. In our boat we have a liter counter, which can be set to 0 at the beginning of each departure, at the end of the route the amount will be calculated according to the price of the liter the same day at the gas station in the port of Mahon.
Approximate consumption (motor)
- Half day: between 50€-70€.
- Full day between 70€-120€.
At any time, the skipper will be able to inform you about the consumption.
RETURN POLICY
From Marama we will do our best to make sure you have the best possible experience on board. Unfortunately sometimes circumstances overrule our wishes, which from time to time forces us to cancel some of the outings that have been previously booked.
Below we detail our cancellation policy for all the different causes that we can foresee.
1. Bad weather cancellation policy
“First and foremost we will apply common sense.”
At Marama Menorca we will apply common sense first and foremost. In no case will we force the excursion to take place on a day when our clients will not be able to enjoy our boats to the fullest, showing the greatest possible flexibility in terms of itineraries, schedules and pick-up points.
In case the weather conditions are adverse and prevent us from holding the contracted excursion on one of our boats, we will act as follows:
- Option 1: We will look for an alternative date
The most logical option would be to try to find an alternative date or plan for the excursion that suits both the company and the client. An alternative plan can be a stroll through the port of Mahón (always sheltered).
- Option 2: FULL refund of the reservation
In the event that weather conditions prevent the realization of the excursion and we cannot find an alternative date, nor can we offer a comfortable and safe alternative route, the total amount paid in advance will be refunded.
What do we consider adverse weather conditions?
Adverse weather conditions are those that either prevent the boat from leaving port or prevent the excursion from being carried out with full guarantees of safety and comfort for our clients. We want you to spend an unforgettable day on board, but unforgettable “because it is good”, not “because it is bad”.
Examples of adverse weather conditions
- Strong swell forecast, with wave heights exceeding 1.5 meters in the area where the boat excursion takes place.
- Strong wind forecast with speeds in excess of 22 knots.
- Heavy rain is forecast for a period of time exceeding 20% of the total duration of the excursion.
2. Customer cancellation policy
Below, you can read the conditions for cancellations by customers:
Cancelación total, ¡Somos muy flexibles!
Cancellations may be made freely and free of charge with a minimum of 48 hours notice. In case of cancellation within 48 hours, the reservation fee will not be refunded, except for medical or force majeure reasons.
3. Cancellation policy of the COMPANY
That this is the reason will break our hearts and it is rare, but unfortunately sometimes ships suffer unexpected breakdowns.
We will always try to find a similar boat to offer the service, in case it is not possible we will refund the totality of the reservation.
OPTIONAL EXTRAS
You will be able to add on board:
- Picnic Can Vermut: 55€ menu for two people.
- Snack pack: *consult price
- Snack pack: *consult price
- Wine or beverages: *consult price
Extras must be requested at least 48 hours prior to boarding.
To be paid on the day of rental.
If you have any doubts or questions you can ask us:
686 23 58 01 or info@maramamenorca.com
